Company-Know-how » Check-in
Success through the concept of Check-in
Introductory comments
One thing is for sure: In the future, making money will only work by way of providing service. This means that employees and the workshop itself gain in importance. The workshop, as well as the accessories-business, are sources of profit which have to be optimised.
In order to do so, one has to maintain a dialogue with one's customers. The most successful way of doing so is via the check-in. Here, it is possible to build up a relationship of trust with the customers.
autop, with its sophisticated concept, is part of this trend. This concept entails all the factors required for the construction and optimisation of the check-in: Equipment, accessories, check-lists, educational materials, individualized consulting - and most
One thing is for sure: In the future, making money will only work by way of providing service. This means that employees and the workshop itself gain in importance. The workshop, as well as the accessories-business, are sources of profit which have to be optimised.
In order to do so, one has to maintain a dialogue with one's customers. The most successful way of doing so is via the check-in. Here, it is possible to build up a relationship of trust with the customers.
autop, with its sophisticated concept, is part of this trend. This concept entails all the factors required for the construction and optimisation of the check-in: Equipment, accessories, check-lists, educational materials, individualized consulting - and most
importantly - learning on-site with one of our partners who has been introduced and trained the check-in.
Learn about the basic requirements for a successful check-in, both in terms of organization and
equipment. And please do not forget: Each project requires its own tailor-made solution. That's
why autop is always available for your personal consultation.
1 - Start
"Check-in" customer appointment schedule
The first step towards successful customer consultation in your check-in.
"Check-in" customer appointment schedule
2 - Greeting
"Check-in" flip-chart
Greeting-chart "Check-in"
The customer is alerted to his/her appointment by way of the greeting-chart, which lists
his/her name and the time of the appointment.
"Check-in" flip-chart
Greeting-chart "Check-in"
3 - Motor vehicle check
The conversation with the customer can now begin right by the car. The customer service
representative needs an ideal lift - the autop twin-ram "check-in-lift"
4 - Commission
Reception desk "Check-in"
The work order is itemized for the customer in writing. In order to save time, this is
also done within the check-in - ideally at the functional autop reception desk "Check-in".
Reception desk "Check-in"
5 - Facilities for employees
"Check-in" chair
Customer service representatives are the company's most important bearers of responsibility.
They should therefore benefit from optimal working conditions by way of the autop chair.
"Check-in" chair
6 - Clean-Service
"Taking care of your vehicle" - we perform the "clean-service" in
the presence of the customer
Successfull concept Check-in
autop offers you a concept for the construction and optimization of your check-in,
which has been proven to be successful. It consists of both "hardware", meaning lifts,
accessories, check-lists, etc. and "software" such as educational materials and
individualized consulting.
In addition, we draw-up detailed plans for each project and provide the appropriate training.
autop – upwards in security!
In addition, we draw-up detailed plans for each project and provide the appropriate training.
autop – upwards in security!